FAQ


 

 

1-SHIPPING 

 

 

WHERE ARE YOUR ITEMS SHIPPED FROM?

 

All of our items are shipped from our warehouse in Hong Kong .

 For the (READY FOR DELIVERY) items it's shipped from our warehouse in Jeddah.

WHAT DESTINATIONS OR REGIONS DO YOU SHIP TO?

 

We ship to all regions worldwide . 

 

HOW WILL MY ORDER BE SHIPPED?

 

For orders that's ( Ready For Delivery ) it will be shipped by (Fastlo) shipping courier.

 Normal orders will be shipped by ARAMEX,FEDEX,TNT shipping couriers.

 

 

HOW MUCH TIME WILL MY ORDER TAKE TO ARRIVE TO ME?

Normal orders will take from 8 to 14 business days.

 

 

MY ORDER IS STILL “IN PROCESS.” WHEN WILL IT SHIP?

 

Please allow 1-2 business days for your order to be processed (this excludes weekends and local public holidays). Archive items will require an additional 1-3 business days to process. We'll send your tracking information as soon as your order has shipped.

 

 

MY ORDER HAS ALREADY BEEN SHIPPED BUT I NEED TO UPDATE THE ADDRESS. WHAT SHOULD I DO?

 

Please contact us on this email support@9peices.com as soon as possible if you need to change your address.

 

2-PAYMENT

 

 

HOW CAN I PAY FOR MY ORDER?

 

 

CREDIT CARD

We accept all major credit cards including VISA, Mastercard and American Express and UnionPay.

 

 

 

APPLE PAY

We accept Apple Pay payments for all users with Touch ID and Apple Wallet enabled.

 

 

REFUNDS

All refunds will be credited to your original form of payment and may take additional processing time depending on your payment method and bank. Please see estimated process times for refunds below.

 

Credit Card: 2-5 business days

Apple Pay: 2-5 business days

 

 

3-EXCHANGE & REFUND

 

 

HOW DO I RETURN AN ITEM?

 

Learn how to return your item here.

 

 

DO YOU PAY FOR RETURN SHIPPING COSTS?

 

Unfortunately, we currently don’t cover return shipping costs , All return shipping fees are your responsibility.

 

 

HOW DO I KNOW IF YOU RECEIVED MY RETURN?

 

We strongly recommend that you use a registered and traceable service when returning your item(s). This way you’ll know that it’s been delivered to us safe and sound.

 

We process all returns as quickly as we can, but please be patient with us as sometimes it can take up to 10 business days. We will contact you as soon as your return has been processed.

 

 

WHEN WILL I GET MY REFUND?

 

We definitely understand that you want to get your refund ASAP. We will refund you the same day we process your return, but the refund may take additional processing time depending on your payment method and bank. Sometimes, refunds might not show up in your account until your credit card’s next monthly billing statement.

These are estimated processing times:

Credit Card: 2-5 business days

PayPal: 2 business days 

Apple Pay: 2-5 business days

 

 

 

4-PRODUCT

 

 

ARE YOUR PRODUCTS AUTHENTIC?

 

All of our products are 100% authentic and come directly from the brand. Feel free to contact us if you have any concerns and we'll be happy to help.

 

DO YOU RESTOCK ANY OF YOUR PRODUCTS?

 

Due to high demand, we try to restock our most popular items, but we’re not always able to.